Creating and organing users into is an essential part of managing your LMS and learning content. Whether it's for exams, courses or day to day training, groups let you organise, sort and allocate content to your learners

On your Synap platform remember: It is membership to a group that decides who gets what content

Default groups on Synap

Admins = Have administrator access to manage the portal. Admins can control and change all aspects of the portal, including branding, user management and course creation. We recommend you keep the number of admins small.

All Users = All the users on the portal, students and admins will be in this group. If you assign something to this group every single user currently on your platform and future users will get that content. For this reason we recommend that you do not use this group to assign content.

Educators = Managers/Teachers it is their responsibility to keep an eye on students. Educators moderate select groups of students and can see their progress, reinstate material and do data exports on those groups. Educators cannot manage global settings like admins can or see students who are in other groups they don’t moderate.

Students = End- users or 'learners' on the portal. They do not have access to the dashboard, cannot create courses or change settings . They use the portal to complete assignments, access collections and take exams.

Custom Groups

You're going to want to create custom groups to manage your users, it's up to you how you split up your users but in general users can be organised by:

  • Reigion

  • Cohort

  • Course

  • Collection

  • Exam dates

Step 1: Creating a new group

Use the left hand navigation menu to go to groups then click 'Create group' in the top right hand corner.

Step 2: Group settings

Name your group, add a short description for your internal team to know who the group contains and the function of the group.

Decide the type of group it is and who will be moderating the group, in general it will be a group of students moderated by educators.

User Type: Users can be either Guests, Students or Educators. Selecting a user type determines the type of users in the group, who will be doing assignments. Ask yourself what are they using the platform for, are they line managers who will be monitoring other staff? Or are they 'students' who will be assigned courses?

Moderators: Users who will be looking over and moderating the users in the group. Moderators will have more permissions on the portal than the users within the group. ie Educators cannot be moderated by students. A group of educators will be moderated by admins, and admins can moderate all groups by default

Step 3: Adding users to a group

Now you need to add some users to your group, you can assign content to an empty group and as soon as a new user is added they will get access to the content.

You can either:

1) Add existing users to a group

Use the search bar to search by name or email for any user who already has an account on your platform

2) Invite new users to the platform and the group

Type in the emails of people you want to invite as well as a message. They will receive an invite email asking them to finish setting up their account and choosing a password. (Email branding can be customised in settings)

You can also bulk upload users via a csv, click the 'Downloaad CSV template' or just create a spreadsheet with a 'Email' and 'Name' field add in the users you want to invite and download it as a CSV

Upload the CSV to the platform and invite your users.

When you're happy with your groups and are ready with your course or collection it's time to assign it to your groups. For more information on Assignments see this help article

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