As an administrator on the Synap platform, you can export user and assignment data as a comma-separated values file (CSV). This will be useful if you want to look at your data in more depth and potentially make graphs from this data to review and present.

Exporting Data Within the Portal

Firstly, head to the 'Users' page using the left-hand navigation bar. This is where you will find all of your user groups.

You can choose whether to export data from all of your students or just students within a particular group. Select 'View' on the group you would like to export data from.

To export data, scroll down the page slightly until you see an 'Export' button. Click this and select 'Export user data' or 'Export assignment data' depending on what you need.

Once you have selected your export this, you should receive a data export request confirmation in the bottom-right hand corner of the screen. Your exported user/assignment data will then be sent to the email that corresponds to your portal login details.

Once you have received the email, you can download the CSV attachment. If you have exported user data it should look similar to this. Your exported assignment data will show you the overall average score for each of your students. You can import the data into Google Sheets or Excel to for further review.

Exporting Data from Our Analytics Site

You can also export data from our analytics site. Simply login with your synap admin account details to get started.


When you have logged in, open your collections in the left-hand navigation bar to choose which collection you want to export data for.

You will be able to see a list of all your users, email addresses, what mode they completed the exam in, their score as a percentage and a link to that test. Select 'Export all results' to customise your export. 'Overall scores only' and 'Section scores' will display the users overall score for that test. 'Individual question scores' will show a users score for each question and 'Individual question options' will show which option the user chose for each question. Then choose between exporting as a CSV file or a JSON file and type in the email which you would like your export to go to.


To export all of your assignment results, head to the assignment page in the left-hand navigation bar. Select 'Export all results' in the top-right hand corner to alter your settings for exporting the data.

Include survey HTML files - if this is ticked you will receive an export of each completed survey within the assignment as an HTML file separately to your export.

Include User-uploaded files - if this is ticked you will receive any files users have uploaded themselves as part of the export.

Completed attempts only - When this is ticked you will receive exports for assignments that have been fully completed only.

Completion cut-off - you can change this to export assignments that have been completed within the last 7, 30 or 90 days or choose to export all assignments.

Test Export Format - see the collections section above for an explanation of the options.

Exported Data on Request

If you would like a more in-depth export of results, get in touch with a member of the Synap team using the Intercom chat widget for admins. See some example below of the exports we have created previously.

Export of individual users answer options for each question.

An export of individuals practice test scores over each test attempt.

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