---
description: >-
  Learn navigate to use the exam users table, sort, filter, view results and use
  exam controls to modify in progress or finished attempts
---

# 6. Manage

When an exam opens and users start to take it you can keep track of this progress from the users exam table on the exam's **Users** sub menu page.&#x20;

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FMnkFhvLXpBjt0QqgLG8i%2Fsortingfiltering2.gif?alt=media&#x26;token=d1160bac-f1d2-4da4-b3fb-011283dff281" alt=""><figcaption><p>Using the users table on an exam</p></figcaption></figure>

### 🚦 Status

For exam day management you'll want to keep track of the status of the exam attempts. The users exam table will group statuses. You can access a students exam hall link at any time using the Exam link column. &#x20;

{% hint style="info" %}
Scroll to the right of the table if you can't see the Exam link column
{% endhint %}

* **Enrolled** = User has an exam generated but they haven't started yet
* **Notified** = User has been enrolled and emailed via the system about their exam
* **Pre-flight =** Rosalyn proctored attempts only.  User has clicked start exam and is in the process of downloading Rosalyn and running through their pre-exam checks.  Attempts hasn't started at this stage
* **In progress** = User has started the attempt (See Start-Complete column for times)
* **Submitted** = User has submitted their exam attempt
* **Expired** = User did not attempt to start the exam, the window has now closed
* **Revoked** = This attempt is revoked and users cannot start it. If the attempt was revoked whilst in progress then users will no longer be able to continue&#x20;

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FMkyxWcXG4gWGigTIkyb8%2FScreenshot%202023-02-20%20at%2017.00.47.png?alt=media&#x26;token=23705257-86b2-4166-93bb-db67c542516e" alt=""><figcaption><p>Different exam statuses</p></figcaption></figure>

An exam can also be locked which means a user cannot start until an admin or educator unlocks it for them

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FNwQAHuBkDYkpmPpYIab6%2FScreenshot%202023-02-21%20at%2014.36.42.png?alt=media&#x26;token=0b7ef1cc-bdc2-48e8-9764-8a9ac0986bf1" alt=""><figcaption><p>Locked exam attempt</p></figcaption></figure>

### ✅ Marks

Mark questions on Synap using the on platform marker. Any user input question types such as file upload, audio and free text can be marked. All multiple choice questions are marked automatically. See our help guide below on creating questions for marking to learn more.

{% content-ref url="marking-double-and-blind/adding-custom-marks-and-a-rubric-to-questions." %}
[adding-custom-marks-and-a-rubric-to-questions.](marking-double-and-blind/adding-custom-marks-and-a-rubric-to-questions.)
{% endcontent-ref %}

The marking available on your exam depends on the configuration made during the exam set up.  Please refer to our marking docs below for details&#x20;

{% content-ref url="marking-double-and-blind" %}
[marking-double-and-blind](marking-double-and-blind)
{% endcontent-ref %}

If double marking is not enabled all markers for an exam are **Moderating markers**, who can input marks, leave feedback and finalise marks for an attempt.  Markers will need to be assigned manually using the 'Assign Marker' button.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FA7DFH0731LlzIrlkFALv%2FScreenshot%202024-11-11%20at%2016.14.45.png?alt=media&#x26;token=1bfb8b65-996b-49a3-8051-36bb3ebda716" alt=""><figcaption><p>An attempt selected and assign marker button highlighted</p></figcaption></figure>

{% hint style="info" %}
Double marking is only available on Pro or higher plans, this will assign markers automatically
{% endhint %}

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2F4BT6y8wPkdB3pAwNgTDi%2FassignSelf.gif?alt=media&#x26;token=dd44e6da-3849-4dc2-a265-e2cdf4861032" alt=""><figcaption></figcaption></figure>

* **Unmarked** - Attempt has been completed and is ready to be marked
* **In progress** - Attempt is being marked / marking has been started
* **Completed** -  All questions in the attempt have been given marks, other admins and educators can make edits to these marks
* **Finalised** - All questions in the attempt have been given marks, and it has been finalised. No more changes to marks at this point
* **Released** - Marks have been released to students

### 🕊️ Releasing Results&#x20;

To release one or more results select all the attempts with a Marks finalised state. Once selected use the exam controls and Release results button. Released results are visible to users.&#x20;

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FQxROCOxJokwMyHLU4DPM%2FScreenshot%202024-08-29%20at%2016.37.22.png?alt=media&#x26;token=3460a0e5-6a0f-4d79-8415-6788293cb76f" alt=""><figcaption><p>Releasing results for an attempt </p></figcaption></figure>

{% embed url="https://www.youtube.com/watch?v=BVtYoPC2P2s" %}
Video guide to marking an attempt
{% endembed %}

See our guide on marking for more information on how to mark questions on platform&#x20;

{% content-ref url="../mark-score-attempts" %}
[mark-score-attempts](../mark-score-attempts)
{% endcontent-ref %}

{% hint style="info" %}
Select the check box next to the user / users you want to manage to highlight the available actions for that attempt(s)
{% endhint %}

### 👁‍🗨 Proctoring

If your exam uses the Rosalyn or Synoptic proctoring solution then you will see an additional column for proctoring.  &#x20;

| Status              | Meaning                                           | Notes                                                                                                                                                                                                                                                                                                                                                                               |
| ------------------- | ------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Enabled             | Proctoring enabled, attempt not completed         |                                                                                                                                                                                                                                                                                                                                                                                     |
| Disabled            | Proctoring disabled, attempt not completed        |                                                                                                                                                                                                                                                                                                                                                                                     |
| Ready for review    | Attempt completed, review required                | <ul><li>Synoptic - select the attempt then the TV button to review (<a href="https://academy.synap.ac/doc/exams/proctoring/proctoring-with-synoptic/reviewing-synoptic-sessions">Reviewing Synoptic attempts</a>)</li><li>Rosalyn - review via your Rosalyn domain (<a href="https://www.loom.com/share/3635896bbb9c4180ae771f4d795692f1">Reviewing Rosalyn attempts</a>)</li></ul> |
| Review not required | Attempt completed, non-review proctoring solution | Rosalyn - this will apply to lockdown only exams                                                                                                                                                                                                                                                                                                                                    |
| Passed              | Attempt reviewed and marked as passed             |                                                                                                                                                                                                                                                                                                                                                                                     |
| Failed              | Attempt reviewed and marked as failed             |                                                                                                                                                                                                                                                                                                                                                                                     |

There is an additional column on Synoptic exams for breaches.  This indicates how many potential breaches were detected by the Synoptic plug-in during the attempt

There is more information on everything proctoring related below

{% content-ref url="../proctoring" %}
[proctoring](../proctoring)
{% endcontent-ref %}

### 🎳 Filtering and sorting

You can use the Filter function to filter the attempts displayed by different statuses.  These statuses relate to the Status, Marks and Proctoring columns as well as the Locked vs Unlocked state of an attempt.

{% hint style="info" %}
Use filtering to quickly perform bulk actions on all attempts with a particular status
{% endhint %}

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FakS6NJMmVHqK15OlHb7u%2FApplying%20and%20removing%20filtering.gif?alt=media&#x26;token=f0b8007b-c87e-471f-8aaf-b1d58d7f2e1f" alt=""><figcaption><p>Applying and removing a filter</p></figcaption></figure>

You can also sort the attempts by certain fields, look out for the up / down arrow icon next to the column header.  You can sort by the below fields

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FLet9LSglSDBwrvbxwSgh%2FScreenshot%202024-06-05%20at%2012.15.00.png?alt=media&#x26;token=48c87bd7-cbe9-4ed4-a33d-3ce1437d3901" alt=""><figcaption><p>Fields to sort by</p></figcaption></figure>

### 🎮 Exam controls

Manage users in the exam with some of the exam control options.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FuTYrKzBu77sDrR0yGT0z%2FScreenshot%202023-11-16%20at%2011.26.22.png?alt=media&#x26;token=d20e3f85-f207-4d39-9c4f-d84a6e3e586e" alt=""><figcaption><p>Lock, unlock, assign markers, mark, finalise, release, send email, adjust time, override grade, generate attempt, revoke, close</p></figcaption></figure>



See below for the exam / attempt state and the valid action that can be performed on that state. Actions can be performed on a single attempt or multiple by selecting more.

| Exam status states | Valid actions on state                                        |
| ------------------ | ------------------------------------------------------------- |
| Enrolled           | Revoke, adjust Time, send email, lock / unlock, assign marker |
| Notified           | Revoke, adjust time, send email, lock / unlock, assign marker |
| In progress        | Revoke, close                                                 |
| Revoked            | Send email, generate attempt, un-revoke                       |
| Submitted          | Mark (finalise, release), email                               |
| Expired            | Send email, revoke, adjust time                               |

#### Generate attempt & notify&#x20;

Select an attempt or attempts, and the mail action button to send an automated exam email to the candidate about their attempt in this exam.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FFMidj6zpJsTljPQa08gZ%2FUsers%20_%20%E2%9C%8D%EF%B8%8F%20Springfield%20Synoptic%20Exam%202%20-%20Written%20Questions%20_%20Synap%20Portal.gif?alt=media&#x26;token=e373ebc4-7a81-4030-9f88-bc7aabed0a34" alt=""><figcaption></figcaption></figure>

#### Extra time & open / close windows.

Select an attempt and the timer action button to modify the open/close or overall timer on an attempt.  You can now do this for more than one attempt at a time.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2Fa5WGvKxKorj25IgKYMP2%2FUsers%20_%20%E2%9C%8D%EF%B8%8F%20Springfield%20Synoptic%20Exam%202%20-%20Written%20Questions%20_%20Synap%20Portal%20(1).gif?alt=media&#x26;token=f66c7631-0077-4289-8883-54aef1edd742" alt=""><figcaption></figcaption></figure>

Attempts are given a global open/close window. Candidates will be given a set amount of time depending on the settings of the exam. You can modify each attempt to have a different open/close time or overall timer. Give users extra time on their exam papers or modify the close window for them.

{% hint style="info" %}
This can be done at the user level via their administration page so the user will get a set amount of additional time for every exam they take
{% endhint %}

You can re-open expired attempts using the adjust time exam control by changing the close time to be in the future.

{% hint style="warning" %}
To re-open a completed exam for newly added users, create a new version
{% endhint %}

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FCFIpON0bxQoVE4B4xSy2%2FScreenshot%202023-09-25%20at%2009.55.46.png?alt=media&#x26;token=ee4bcb59-8b22-4d9e-bd3b-3fc89a1e1612" alt=""><figcaption><p>Attempt timer modification </p></figcaption></figure>

#### Re-open an attempt

If you've got users who have missed the exam start window and the exam has closed because the close window was met you can now select one or more of those attempts to 'un-expire' them by giving them a new open/close time independent from the one set at the exam level.&#x20;



<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FfGOe1jcDwOojRYDeoSRC%2FScreenshot%202023-11-20%20at%2016.09.43.png?alt=media&#x26;token=b2910097-d201-4888-9832-84264a08a7fa" alt=""><figcaption><p>Expired attempts</p></figcaption></figure>

To update the start / close times on expired attempts, head over to the exam>users table and select the attempts. Then use the control panel to update timer&#x20;

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FHFHxN55dRVxL0OrHhBDI%2FupdateExpired.gif?alt=media&#x26;token=627f6cc3-6179-4cf3-92d5-67e7c2876dd8" alt=""><figcaption><p>Updating 2 expired attempts</p></figcaption></figure>

#### Revoking and closing attempts

An attempt can be revoked in any state.  An attempt can only be closed when it is not started or in progress.

Revoking an attempt means a user cannot start it. If the attempt was revoked whilst in progress then users will no longer be able to continue.  The users results page for that attempt will let them know that the attempt has been revoked but not display any other information and the attempt won't appear on their insights page.

Closing an attempt will also mean that the user can't continue but they will be navigated to the results page which will display as per the configuration you have selected during the exam set up.  The result of that attempt will be recorded on their insights page.

#### Performing bulk actions on attempts

Bulk will work as long as all attempts are in a valid state for that action

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FRrjY19jjXULWf9oLNogC%2FBulkRevoke.gif?alt=media&#x26;token=2daf4f12-4e57-4ef9-af6c-85ab84283055" alt=""><figcaption></figcaption></figure>

### 🔚 Close an Exam

If you wish to close an exam early or end the creation of attempts on an indefinite exam, use Synap's close exam feature. You'll find this button on the version management page, once clicked you'll get a warning that active attempts can still progress but no more attempts can be generated or started.  Closing an exam will also revoke any not started attempts.

If you choose to cancel the exam instead, it will prevent newly added users having attempts generated but will not revoke existing, not started attempt.



<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FQ6ogI911vHkQrO0kSinA%2FClosing%20or%20cancelling%20an%20exam.gif?alt=media&#x26;token=37ae67b1-edd4-43c3-978c-34d4dbc4ea87" alt=""><figcaption></figcaption></figure>

### &#x20;⭐️ Override score & grades

You can override the score, grade & points of an attempt even when it has been released or finalised. You can use this feature to moderate exams in the event grade boundaries change, if you need to take  a 'bad' question into account in a users exam or if you want to deduct marks for a user being late etc.  You can also use this functionality to leave an internal comment on an attempt.

From the users table select the attempt and find the override result button. If this button isn't active the grade cannot be altered (if not finalised yet).

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FkgetqbtwJOZD9FYzlCtl%2FScreenshot%202023-12-13%20at%2011.38.37.png?alt=media&#x26;token=0dc4a6df-364b-45c4-9261-cd5857a39f8a" alt=""><figcaption><p>Selecting an attempt to override</p></figcaption></figure>

Once you've selected a result to override, a pop up modal will display the options to change the results.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FLhmAVdu69uipUpnmqp3F%2Fimage.png?alt=media&#x26;token=26e9d2e5-b7c7-4b98-8f1d-f33e23e4b387" alt="" width="375"><figcaption><p>Override results modal</p></figcaption></figure>

Click into any of the number entry boxes for score, points, credits or penalties and type the value you want to add / remove to that field.  You can also use the up / down arrows.  Hit return to confirm your selection, this will update any other fields affected by your entry (see below). &#x20;

To change the grade, simply select the grade you want to change the attempt to.

Clicking Save will record any changes and close the modal automatically.&#x20;

{% hint style="danger" %}
Changing the number of points, credits or penalties on an attempt will automatically update the overall score.  If a change to the overall score means the attempt moves to a new grade boundary, this will also happen automatically.
{% endhint %}

**Regenerating certificates**

For exams with certificates enabled, you can also regenerate certificates from the override results modal.  This is useful when a candidates name has been updated since their original certificate was generated. &#x20;

To regenerate the certificate, open the modal and select 'Regenerate certificate'.  You do not need to select Save

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FhxYIXp6NgOwMvwpXtBya%2FScreen%20Recording%202025-01-06%20at%2014.47.32.gif?alt=media&#x26;token=cc078dc1-1f1f-4760-8b21-0b8d36251dfd" alt=""><figcaption></figcaption></figure>

**History**

You can view previous overrides and comments by clicking on the 'History' tab.   You can click on the name of the user to be taken to the profile of the user who made the change.  This can be useful for communicating with the user via the message function.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FjBk2cGvBvdqJjYNAzJwu%2FScreenshot%202023-12-11%20at%2016.31.58.png?alt=media&#x26;token=fc1e78ea-9e51-4307-b33a-a2f07e917a9a" alt=""><figcaption><p>History tab</p></figcaption></figure>

**Reverting to original**

After changing the results of an attempt, you can re-open the override results modal and choose to revert any of the results metrics to their original value by using the 'Revert to original' toggle.  Again, reverting points and credits to their original value will affect the score, and changes to the score will affect the grade (where applicable).

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FwTNcQLIF8484CXX5fpMT%2FScreenshot%202023-12-11%20at%2016.39.17.png?alt=media&#x26;token=7ba52c3e-612f-43a8-8446-450a1251245d" alt=""><figcaption><p>Result override modal</p></figcaption></figure>

{% hint style="info" %}
If an attempt that is finalised or released has a certificate generated and is then updated with a new grade & score, the certificate will also update.
{% endhint %}

### ⤵️  Exporting Results

On any exam navigate to the attempts page to find the attempts table for those attempts. From here filter, sort and organise your attempts ready for export. Learn more in our Attempts table docs below

{% content-ref url="../../exports-and-reporting/attempts-table-and-exports" %}
[attempts-table-and-exports](../../exports-and-reporting/attempts-table-and-exports)
{% endcontent-ref %}

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2FxP7L3PPFWMR4qx5mzeS2%2FattemptExamsExport.gif?alt=media&#x26;token=470cb40a-8762-4dbe-85f3-c0e223fda125" alt=""><figcaption><p>Attempts table</p></figcaption></figure>

### 📊 Question stats

Once attempts have been released in the exam, you can go to the bottom 'Question' tab (under the 'Manage' header) to view detailed, question by question, performance statistics.  This allows you to delve deeper into response breakdowns to uncover common misconceptions, providing you with the insights necessary to address these challenges and facilitate student comprehension.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2F2BKbd23FrT5rhCwuvKeW%2FSynoptic%202.0%20Internal%20-%20everything%20configured%20_%20Synap%20Portal.gif?alt=media&#x26;token=adf8b3b1-6dee-4622-83f1-d3be70f09ae3" alt=""><figcaption><p>Question statistics </p></figcaption></figure>

Learn more about Synap's question statistics page below&#x20;

{% content-ref url="../../analytics/question-statistics" %}
[question-statistics](../../analytics/question-statistics)
{% endcontent-ref %}



### Send custom messages

Send specific custom messages outside of the default exam notification email using the custom messages option on attempts&#x20;

#### 🛠️ **How to Use Custom Messaging from Exam Attempts**

1. **(Optional)** Filter the exam attempts to target specific users.
2. Select one or more users using the checkboxes in the table.
3. Click the **"Send custom message"** button at the top.
4. Write your message in the popup modal.
5. Click **Send** to deliver your message.
6. To confirm delivery or view the message history, navigate to each user’s **Email History** page.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2Fe4kmNTGjy56HV7jcWpPO%2FScreenshot%202025-05-27%20at%2011.57.31.png?alt=media&#x26;token=ac7f753a-f025-4ff7-88de-7b51b4c705ce" alt=""><figcaption><p>Send custom messages button</p></figcaption></figure>

{% hint style="info" %}
> **Note:** Sending a custom message **does not update** the status of an attempt to _Notified_. This feature is intended for flexible communication and does not impact automated workflows.
{% endhint %}
