👀6. Manage

When an exam opens and users start to take it you can keep track of this progress from the users exam table on the exam's Users sub menu page.

🚦 Status

For exam day management you'll want to keep track of the status of the exam attempts. The users exam table will group statuses. You can access a students exam hall link at any time using the Exam link column.

• Enrolled = User has an exam generated but they haven't started yet

• Notified = User has been enrolled and emailed via the system about their exam

• Pre-flight = Rosalyn proctored attempts only. User has clicked start exam and is in the process of downloading Rosalyn and running through their pre-exam checks. Attempts hasn't started at this stage

• In progress = User has started the attempt (See Start-Complete column for times)

• Submitted = User has submitted their exam attempt

• Expired = User did not attempt to start the exam, the window has now closed

• Revoked = This attempt is revoked and users cannot start it. If the attempt was revoked whilst in progress then users will no longer be able to continue

An exam can also be locked which means a user cannot start until an admin or educator unlocks it for them

✅ Marks

Mark questions on Synap using the on platform marker. Any user input question types such as file upload, audio and free text can be marked. All multiple choice questions are marked automatically. See our help guide below on creating questions for marking to learn more.

The marking available on your exam depends on the configuration made during the exam set up. Please refer to our marking docs below for details

If double marking is not enabled all markers for an exam are Moderating markers, who can input marks, leave feedback and finalise marks for an attempt. Markers will need to be assigned manually using the 'Assign Marker' button.

• Unmarked - Attempt has been completed and is ready to be marked

• In progress - Attempt is being marked / marking has been started

• Completed - All questions in the attempt have been given marks, other admins and educators can make edits to these marks

• Finalised - All questions in the attempt have been given marks, and it has been finalised. No more changes to marks at this point

• Released - Marks have been released to students

🕊️ Releasing Results

To release one or more results select all the attempts with a Marks finalised state. Once selected use the exam controls and Release results button. Released results are visible to users.

See our guide on marking for more information on how to mark questions on platform

👁‍🗨 Proctoring

If your exam uses the Rosalyn or Synoptic proctoring solution then you will see an additional column for proctoring.

There is an additional column on Synoptic exams for breaches. This indicates how many potential breaches were detected by the Synoptic plug-in during the attempt

There is more information on everything proctoring related below

🎳 Filtering and sorting

You can use the Filter function to filter the attempts displayed by different statuses. These statuses relate to the Status, Marks and Proctoring columns as well as the Locked vs Unlocked state of an attempt.

You can also sort the attempts by certain fields, look out for the up / down arrow icon next to the column header. You can sort by the below fields

🎮 Exam controls

Manage users in the exam with some of the exam control options.

See below for the exam / attempt state and the valid action that can be performed on that state. Actions can be performed on a single attempt or multiple by selecting more.

Generate attempt & notify

Select an attempt or attempts, and the mail action button to send an automated exam email to the candidate about their attempt in this exam.

Extra time & open / close windows.

Select an attempt and the timer action button to modify the open/close or overall timer on an attempt. You can now do this for more than one attempt at a time.

Attempts are given a global open/close window. Candidates will be given a set amount of time depending on the settings of the exam. You can modify each attempt to have a different open/close time or overall timer. Give users extra time on their exam papers or modify the close window for them.

You can re-open expired attempts using the adjust time exam control by changing the close time to be in the future.

Re-open an attempt

If you've got users who have missed the exam start window and the exam has closed because the close window was met you can now select one or more of those attempts to 'un-expire' them by giving them a new open/close time independent from the one set at the exam level.

To update the start / close times on expired attempts, head over to the exam>users table and select the attempts. Then use the control panel to update timer

Revoking and closing attempts

An attempt can be revoked in any state. An attempt can only be closed when it is not started or in progress.

Revoking an attempt means a user cannot start it. If the attempt was revoked whilst in progress then users will no longer be able to continue. The users results page for that attempt will let them know that the attempt has been revoked but not display any other information and the attempt won't appear on their insights page.

Closing an attempt will also mean that the user can't continue but they will be navigated to the results page which will display as per the configuration you have selected during the exam set up. The result of that attempt will be recorded on their insights page.

Performing bulk actions on attempts

Bulk will work as long as all attempts are in a valid state for that action

🔚 Close an Exam

If you wish to close an exam early or end the creation of attempts on an indefinite exam, use Synap's close exam feature. You'll find this button on the version management page, once clicked you'll get a warning that active attempts can still progress but no more attempts can be generated or started. Closing an exam will also revoke any not started attempts.

If you choose to cancel the exam instead, it will prevent newly added users having attempts generated but will not revoke existing, not started attempt.

⭐️ Override score & grades

You can override the score, grade & points of an attempt even when it has been released or finalised. You can use this feature to moderate exams in the event grade boundaries change, if you need to take a 'bad' question into account in a users exam or if you want to deduct marks for a user being late etc. You can also use this functionality to leave an internal comment on an attempt.

From the users table select the attempt and find the override result button. If this button isn't active the grade cannot be altered (if not finalised yet).

Once you've selected a result to override, a pop up modal will display the options to change the results.

Click into any of the number entry boxes for score, points, credits or penalties and type the value you want to add / remove to that field. You can also use the up / down arrows. Hit return to confirm your selection, this will update any other fields affected by your entry (see below).

To change the grade, simply select the grade you want to change the attempt to.

Clicking Save will record any changes and close the modal automatically.

Regenerating certificates

For exams with certificates enabled, you can also regenerate certificates from the override results modal. This is useful when a candidates name has been updated since their original certificate was generated.

To regenerate the certificate, open the modal and select 'Regenerate certificate'. You do not need to select Save

History

You can view previous overrides and comments by clicking on the 'History' tab. You can click on the name of the user to be taken to the profile of the user who made the change. This can be useful for communicating with the user via the message function.

Reverting to original

After changing the results of an attempt, you can re-open the override results modal and choose to revert any of the results metrics to their original value by using the 'Revert to original' toggle. Again, reverting points and credits to their original value will affect the score, and changes to the score will affect the grade (where applicable).

⤵️ Exporting Results

On any exam navigate to the attempts page to find the attempts table for those attempts. From here filter, sort and organise your attempts ready for export. Learn more in our Attempts table docs below

📊 Question stats

Once attempts have been released in the exam, you can go to the bottom 'Question' tab (under the 'Manage' header) to view detailed, question by question, performance statistics. This allows you to delve deeper into response breakdowns to uncover common misconceptions, providing you with the insights necessary to address these challenges and facilitate student comprehension.

Learn more about Synap's question statistics page below

Send custom messages

Send specific custom messages outside of the default exam notification email using the custom messages option on attempts

🛠️ How to Use Custom Messaging from Exam Attempts

1. (Optional) Filter the exam attempts to target specific users.

2. Select one or more users using the checkboxes in the table.

3. Click the "Send custom message" button at the top.

4. Write your message in the popup modal.

5. Click Send to deliver your message.

6. To confirm delivery or view the message history, navigate to each user’s Email History page.