# Sitting a Rosalyn Proctored exam

Guide your candidates through what to expect on exam day from their Rosalyn proctored exams. More information and help can be found in the [Rosalyn Examinee Help Center](https://support.rosalyn.ai/en/collections/3267143-examinee-help-center)

{% hint style="danger" %}
🚨 We recommend **you don't share this page and the rest of the platform documentation with your candidates**. Instead use the copy in this to create your own instructions specific to your exams.

🧠 You could put your into a note on the platform and pin it as FAQs on the student menu [see ](https://academy.synap.ac/doc/portal-settings/user-access-and-pages#create-custom-note-pages)[this doc for more](https://academy.synap.ac/doc/portal-settings/user-access-and-pages#create-custom-note-pages) - 👀 \
\
🧠 You can use the information here to build the instructions shown to candidates before they start the exam - 👀
{% endhint %}

{% embed url="<https://youtu.be/mE4HM_enLMo>" %}

### Describing Rosalyn to Candidates

Your exam is going to be proctored by a service called Rosalyn, an online proctoring platform who we partner with to add additional security and monitoring options for our exams

Rosalyn's software is offered as a desktop application for Mac and Windows computers. It ensures that your exam is taken under secure settings by recording your screen, webcam and microphone for the duration of the exam. It uses a unique 'human in the loop' approach whereby suspicious behaviour is flagged by AI, but all interventions and decisions are made by a trained (human) proctor. Ahead of the exam you can check your system is compatible and ensure you won't have any technical issues on the day.&#x20;

### System and Hardware Requirements for candidates

<mark style="background-color:red;">**You will not be able to sit any Rosalyn exams on a tablet or mobile device or a Chromebook**</mark>

#### Supported OS: <a href="#h_f223e8d245" id="h_f223e8d245"></a>

* **Windows OS**
  * Windows 10
  * Windows 11
* **macOS**
  * Sonoma
  * Ventura
  * Monterey

**Browsers - Any of the following**

* Google Chrome - Latest Version (Preferred)
* Mozilla Firefox - Latest Version
* Microsoft Edge - Latest Version
* Apple Safari - Latest Version
  * Note: Safari enforces an additional security requirement that prevents some learning tools, like Rosalyn, from opening within an LMS, like Canvas. To learn more, please review this troubleshooting article: [Rosalyn and Safari](https://support.rosalyn.ai/en/articles/5828810-rosalyn-and-safari).

\
**Hardware Requirements - All of the following:**

* Dual-core CPU
* At least 2 GB available of RAM memory.
* At least 500 MB of available disk space.
* Minimum internet speed:
  * Download - 500kb/s
  * Upload - 500kb/s

**For Live Proctored exams you will need:**&#x20;

* Working webcam
* Working microphone
* Photo ID - [Personal ID requirements](https://support.rosalyn.ai/en/articles/6082510-personal-id-requirements)

In order to take a Rosalyn-proctored exam on Synap, you will need a computer and internet access that meets ALL of the requirements above. We strongly recommend using a personal device where you have the ability to install applications and grant permissions. Sometimes with work-issued devices you may find that you need additional permissions from your IT team, so it is much simpler if you take the exam on a device which you have full control over

### **Taking the exam**&#x20;

After clicking start exam on Synap you will be prompted to download the Rosalyn software.  If you have already downloaded it you will be prompted to open it.  Once open you will go through a series of pre-exam checks:

{% embed url="<https://rosalyn.intercom-attachments-7.com/i/o/700712230/129bc447f6e9dd7d2123de50/rN0HCnOborrWwQvqWTW9Rho5F27GhKRPkPvDimU4OfnWI_GfylGw9p_HsCAOjnShUQ-seNEP0emPdAcq7Q5kDoXON1iXqWE0EdRlglhvfWNcXNceeiQG2mUN-NkwsCwBFU4fMH-73QubBKH-Po4bnQ>" %}
Camera and microphone check
{% endembed %}

{% embed url="<https://rosalyn.intercom-attachments-7.com/i/o/700712253/0cb4c8af66e0620454b51de6/ZygagmzODymOUNzDy6FEVTS6c3HwiGQYbhKVL-fQx3GLt2Gtxiz49Qo_H5MobY76YAGaHlvL7H_6xVDbw3MpJxpDmjxi6KC0KRInQZIV0XOmS4BvXQ9mydAFpFzfvG_yAVG0Gb99h60GniS-IEG_pw>" %}
Connection check
{% endembed %}

{% embed url="<https://rosalyn.intercom-attachments-7.com/i/o/700712269/5e16522ee3b4fcac6daa0232/lcTB65RJsvvyqcOr10dHmt1FBdfWL0B1V3KoXYZ_yNPixpcWB-x3g0buSBrk2zYLTfTTV0MGZBvnQgSAwKSLSJWhclskZUxoxW8McTDbimtZO9taSZ_PyBDLvk_ts6O1p6q46gzVpwo52eMxtl9LPQ>" %}
Tech check including closing other programmes
{% endembed %}

### Exam Rules

You institution may set additional rules for your exam.  Breaching any of the standard rules of an exam will be flagged as cheating. Continuing to break the rules of the exam may result in your session being ended and you being unable to finish an attempt.

<figure><img src="https://3316915154-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgvUeCmTPeNouRxGPC%2Fuploads%2Fvc74QCqT1igtdZPLnr3O%2Fimage.png?alt=media&#x26;token=4fe4dd22-9a22-42f4-ad6c-e78304b7cc05" alt=""><figcaption><p>Exam rules during Rosalyn set-up</p></figcaption></figure>

**1.🤫 Use a private test area**

This should be somewhere quiet and undisturbed&#x20;

**2.🙅‍♀️ Do not interact with others**

Your physical space should be clear and communication apps turned off

**3.📚 Other materials are not allowed**

No books, notes, papers unless these have been explicitly approved by your administrator&#x20;

**4.💻 One monitor, mouse and keyboard**

No other devices are allowed.

**5.👂Turn off noise-making devices**

Check for noisy devices and ambient noise

**6.📱 🎧 No additional devices allowed**

Including smartphones, tablets, computers, headphones, etc.

**7.🤓 Face should be visible and in camera view**

Nothing should cover your camera, with your face clearly in focus - Live Proctored exams

**8.👩‍💻 No other Apps or Browser tabs allowed**

You'll be guided through closing these before you start the exam

**9.❌ Sharing exam content is prohibited**

The exam content is for your alone, copy and pasting is not allowed

{% hint style="warning" %}
🚨 You must follow all of the above rules to start your exam. Breaching of any of the rules during the exam will be recorded and flagged by the AI to be reviewed by your administration.&#x20;
{% endhint %}

### Recommended domains to whitelist

If you are having any problems launching a Rosalyn exam please make sure the following domains are whitelisted on your network

```
https://rosalyn.ai
https://download.prod.rosalyn.ai
https://synap.ac
https://geoip.kde.org
https://api.opentok.com
https://api.synap.ac
https://web-app-assets.synap.ac
https://service.prod.api.synap.ac
https://synap-files-prod.s3.eu-west-1.amazonaws.com/
https://widget.synap.ac
https://files.synap.ac
```