Locale / Language settings

🙋‍♀️ Your time zone

When you login to Synap the platform will try to work out what timezone you're in based on your system clock and locale. All times on Synap (scheduling, due dates, time started, etc) will be shown to you in your local timezone.

Finding timezone options on an account page

👨‍💻 Users time zone

Similar to your personal timezone, when your users login to Synap, the platform will try to work out their timezone based on their system settings and locale. Users are also able to modify their timezone from their account page. And admins / moderators may override a users timezone from the users> overview>administration page

Finding a users Administration page and timezone

🌎 Your portals time zone

You can set a portal level default time zone. This will be the time zone set to users who have their accounts generated or who do not set one themselves.

Note: users can still override this time zone from their account page. To set a portal level default time zone, go to Settings>Locale. From here you can select one of the IANA formatted timezones as the default for your portal.

Setting a portal level time zone

⤵️ Exports

When you export reports, results, user lists or any other CSVs from Synap, times will always be in Universal Coordinated Time (UTC).

Information	Format
Times	12-hr hh:mm:ss
Dates	dd/mm/yyyy

Important note on scheduling & daylight savings

🚨 The platform schedules exams on a universal time. This means if you have 5 users in 5 different time zones and you want them to start at 9am locally. Then you may need 5 different exams. Scheduling the exam at 9am means all users will be able to start at that time no matter what time it is for them in their time zone.

🚨 The date and time picker used on the platform when scheduling an exam, automatically accounts for daylight savings times. You don't need to account for the time change should you be scheduling an exam in the future, that is after a daylight savings time change occurs.