Synap Academy

Importing & Exporting Questions

A guide to using the question importer and advice for managing questions banks at sca
When you have hundreds or even thousands of questions you want to put on Synap, you can use the import / export functionality on Synap to make changes in bulk via a CSV.
🚨 All existing questions on Synap are given a unique Synap ID. When you are adding questions to an existing quiz via the importer, you must include the existing questions and IDs or they will be deleted overridden on import.

✋ Before you import

HTML formatting

Text and images need to be HTML formatted in order to import correctly. When you export questions from platform you'll notice they are HTML formatted, and have had <p> tags added to paragraphs. You will need to add formatting as HTML to questions in a CSV this is most important for questions with images and image answer options.
🚨 Images in cells will not be imported into Synap, you must use permalinks and <img> tags
If you are using Excel you must ensure that you are exporting your csv in the UTF-8 file format. To do this go to File > Save As and select UTF-8 from the drop down box before you download the spreadsheet as a csv

Updating questions

If you want to add new questions to an existing quiz, you must include all the existing questions & IDs on you sheet. Importing a sheet that doesn't contain existing questions, will delete those questions.
🧠 Questions with the same ids cannot exist in multiple quizzes. If you want to move questions from one quiz to another, you must delete the Synap IDs


Imports will be validated before adding questions to platform. You'll be emailed the reasons why an import has failed as well as a reference to the row.

👇 Exporting

Look for the Export to CSV button on Questions and EMQ groups to export you content with all the ids. Content made on platform will be exported as HTML. When your export is complete you'll get an email with the content.