Learn about adding identity verification, screen and candidate recording using proctoring services alongside Synap
Proctoring is about preventing or identifying cheating, by recording the user, their screen, surroundings. If you have an exam that is relatively easy to cheat on then proctoring may need to be a consideration to keep the integrity of the exam.
There are many different Anti-Cheat methods that can be used on an exam, the more of these you use the more secure an exam is. There are different levels of exam security for you select from Basic to Extreme. Selecting the right methods and security is important because the higher the level of security, the higher the level of set up and responsibility on the user.
There are lots different tools and services that offer proctoring to do alongside your exam on Synap. We recommend ProctorExam.com as it is the one our team has used to run exams, and has servers based in the EU so is fully GDPR compliant.
Before you select a proctoring service and level, you'll need an understanding of the following:
- Anti-Cheat methods
- Exam security levels
- Monitoring and review
- Candidate requirements
Some methods don't require users to do anything, others require them to install various levels of software. In Europe you cannot record the face candidates under the age of 18. Most proctoring solutions require a desktop, there are some that are compatible on mobile and tablet devices.
Most of the above methods can be used independently or in unison.
Scroll across the table below to view the different Anti-Cheat methods and the level they fall into.
Exams can be live proctored or recorded. When an exam or candidate has been recorded, there needs to be some sort of a review process to go through that footage and identify suspicious activity, there are a few different methods for reviewing footage.
Any level of proctoring requires some input from your users and adds complexity to what they need to do on exam day. Selecting the right level comes down to what your clients are able to install on their devices and what you need in order to trust in the exam integrity. From our experience we've found intermediate to be the most common level required.
Whatever the level, there will be some candidates that struggle with the set up, and this increases the support overheads for your exam.
Our recommendations when looking at proctoring solutions:
- Support - First line support should be provided by proctoring services for your candidates to get them through a system set up. They need to be providing responses within minutes not hours and days because of the nature of exams
- Easy to use - There will be last minute additions and changes, you need a interface that is easy to use and manage under pressure
- CSV upload - You will need to upload a list of users and exam links into any proctoring solution, they should support this requirement
- Onboarding - Ongoing onboarding and support should be provided for you and all of your team who will be using the system
- Additional services - Options to use their services as live proctors and to review footage.
- Documentation - Good documentation should be provided to you and to your candidates
- Automated emails - Set up so automated emails go to candidates and reminder emails without you having to send them.
- System check - Candidates should be taken through a system check process a few weeks before their exams, good proctoring services will have their own flow and process they need to put students through.