Customising messages to users

This page will outline how and where message customisations will apply

Inviting users

When you invite users to your platform they will receive an email with an invite link which they follow to register their account.

Custom messages

You can set a custom message to include on invites to users

Custom message entry when inviting by email

Custom message entry when inviting by csv

When inviting by csv, the message entry box will appear after you have added your file

If you have not set a custom message on the invite users page, the email will be formatted as below. If you do set a custom message, the message will replace the underlined text below:

Subject: You have been invited to join {yourPortalName}

You have been invited to join {yourPortalName}

If the button does not work, copy and paste this link into your browser: https://{portalName}.synap.ac/invite/{inviteId}

Welcome email

Once a user has followed the invite link and entered required details (password etc) they will have an account generated and this will trigger a welcome email which will be formatted as below. If you set a welcome email and subject line on the settings page, these will replace the entire body and subject of the default welcome email:

Subject: Welcome to {portalName}

{usersName}, Thank you for signing up to {yourPortalName}! Your account details are:

• Username {usersEmail}

• Password (hidden)

If the button does not work, copy and paste this link into your browser: https://{portalName}.synap.ac/

Generating accounts

When you generate an account you can choose whether to send users a welcome email or disable it entirely

If you disable the welcome email the user will not receive an automated welcome / registration email. They will receive any emails related to exams / assignments they are set, if enabled

If you do not disable the welcome email, users will receive the below email template. The custom message will be added within the default template (see underlined text below):

Subject: Welcome to {portalName}

{usersName}, Welcome to {portalName}

Custom message location

An account has been created for you! Your account details are:

Username {usersEmail}

Password (hidden)

If you do not know your password it will be provided to you by someone from your organisation. Alternatively you can visit the login page and request a password reset.

Log In If the button does not work, copy and paste this link into your browser: https://{portalDomain}.synap.ac/