# Customising messages to users

## Inviting users

When you invite users to your platform they will receive an email with an invite link which they follow to register their account.   

### Custom messages

You can set a custom message to include on invites to users

<figure><img src="/files/niBRV6zW7BHY4kcq70CE" alt=""><figcaption><p>Custom message entry when inviting by email</p></figcaption></figure>

<figure><img src="/files/Y3szsW2jaVNjxu0hOYTT" alt=""><figcaption><p>Custom message entry when inviting by csv </p></figcaption></figure>

{% hint style="info" %}
When inviting by csv, the message entry box will appear after you have added your file
{% endhint %}

If you have not set a custom message on the invite users page, the email will be formatted as below.  If you do set a custom message, the message will replace the underlined text below:

#### `Subject: You have been invited to join {yourPortalName}`

`You have been invited to join {yourPortalName}`

`If the button does not work, copy and paste this link into your browser: https://{portalName}.synap.ac/invite/{inviteId}`

### Welcome email

Once a user has followed the invite link and entered required details (password etc) they will have an account generated and this will trigger a welcome email which will be formatted as below.  If you set a welcome email and subject line on the settings page, these will replace the entire body and subject of the default welcome email:

#### `Subject: Welcome to {portalName}`

`{usersName}, Thank you for signing up to {yourPortalName}! Your account details are:`

* `Username {usersEmail}`
* `Password (hidden)`&#x20;

`If the button does not work, copy and paste this link into your browser: https://{portalName}.synap.ac/`

## Generating accounts

When you generate an account you can choose whether to send users a welcome email or disable it entirely

<figure><img src="/files/PvQRo7sNHCg1gUst4w7r" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If you disable the welcome email the user will not receive an automated welcome / registration email.  They ***will*** receive any emails related to exams / assignments they are set, if enabled
{% endhint %}

If you do not disable the welcome email, users will receive the below email template.  The custom message will be added within the default template (see underlined text below):

**`Subject:`**` ``Welcome to {portalName}`

`{usersName}, Welcome to {portalName}`

`Custom message location`

`An account has been created for you! Your account details are:`

`Username {usersEmail}`

`Password (hidden)`&#x20;

`If you do not know your password it will be provided to you by someone from your organisation. Alternatively you can visit the login page and request a password reset.`

`Log In If the button does not work, copy and paste this link into your browser: https://{portalDomain}.synap.ac/`


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