Synap Academy

Adding & inviting users

How to add existing users to a group and send out invites to new users
Existing users can be added to a group, they will get access to that groups content as soon as they are added in. New users will need to be invited to platform. Go to the group you want add/invite users to. On empty groups use the Add existing students and Invite new students, or use the sub menu options to Add existing users or Import users.

⤵️ Add existing users

Use the search bar to find existing users by name or email, multiple users can be selected and added at once
Adding existing users

⤴️ Invite new users

Go to Import users to invite users to a group. Enter email addresses separated by a comma or line. You can include a custom message which will be included in the email body of the invite.
New users about to be invited
Once you start the import you'll get a confirmation message and then be shown the User invites table where you can access, revoke, resend invites.
Invites table
New users are sent an email with a unique invite links which valid for 7 days, after then you will need to resend expired invite link. The status column will show as expired.
Invite email
You can use an alternative email of your own to test the invite process. Remember to copy the link (rather than clicking 'Accept Invitation' and open it in a Private / Incognito browser window as you will be logged in as an Admin in your standard browser window
New users will need to accept the invitation and go through to the portal registration page where they can fill in the rest of their details and create their account.
Registration page
🧠 Note: You can export all the invite links to a CSV and send them out through a different system
When inviting new users through the platform, you cannot include names or custom attributes for those new users, these must be added in once they have created their accounts. If you're inviting new users in bulk we recommend you use the importer as you can include attributes.