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Importing new and existing users

How to use the importer to invite new and existing users and include custom attributes.

📤 Import CSV

On the group go to Import users via the sub menu, select Import CSV. From here you'll get the option to download a CSV template. This template has been customised to include the required headers for any custom attributes you have set up. The only required fields are email and name.
Finding CSV template
Prepare your CSV for upload make sure attributes are in the required format and emails a lower case.
CSV prepared for upload
Go to Settings>User attributes to view all existing attributes and defined options
Attribute type
Expected value on CSV
Long answer
Short answer
Multiple choice
One of defined options
defined options separated by commas
Any numerical value
When you're CSV is ready, upload it to platform, check all the attributes have been picked up and start the import.
You can use the CSV importer to import existing users to a group
🚨 When importing existing users be careful to include the correct attributes. If you import blank attributes on existing users this will override their attributes. Make sure you export the correct information from a group first.
Once users accept invites and set up their accounts they will move to the users table
Users table
Click on users to view their administration page, from here you can check their attributes and make changes.
User administration page
See our User information guide for more about the information and data on users.